CabanaPad™

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping over CA$60 to most countries such as Canada.

Only Norway, Iceland, and Cyprus require a shipping fee of CA$150 per piece.

Delivery time = Process time ( order preparation )+ Shipping time.

（1）Free Shipping:

• Cost: Free shipping over CA$60

• Process Time: 1-2 weeks

（2）Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.

• Cost: €100 per piece

• Process Time: 1-2 Weeks 

• Shipping Time: 5-7 days

• Carrier Availability by Destination:

Norway, Iceland, Cyprus: UPS / DHL Express

Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1.Furniture Shipping

Due to the bespoke production required for large furniture, your order is estimated to deliver in 6-8 weeks. Small furniture orders will be delivered within 2-4 weeks. If you have any questions, please contact us at [email protected]

2. Is it easy to set up and dismantle this beach tent?

Yes, this beach tent has a convenient quick-opening design, so even users without construction experience can easily set it up. When setting up, just follow the steps on the instructions and it will be done in a few simple steps. Similarly, it is also very easy to disassemble and quickly store without taking up space, making it convenient to carry and store. We pay special attention to user experience to ensure that every product can provide users with convenience and comfort.

3. Is this outdoor sofa cushion waterproof? Is it suitable for use on the balcony?

Yes, this outdoor sofa cushion is made of waterproof fabric, which can effectively prevent water from seeping through and keep the cushion dry and clean. It is perfect for use in outdoor areas such as balconies, terraces, or gardens. Whether for daily leisure or family gatherings, it can add comfort and coziness to your outdoor space. Additionally, the fabric is resistant to sunlight and durable, and can withstand the test of various outdoor environments.

4. How wind-resistant is this beach umbrella? Can it be used in strong winds by the sea?

This beach umbrella has been specially designed to enhance its wind resistance, using strong umbrella ribs and a stable base design to effectively withstand strong winds on the beach and ensure that it can stand firmly in strong winds without being easily blown over. We are well aware of the characteristics of strong winds on the beach, so we have fully considered this in our design, allowing you to enjoy the sunshine and sand while also having a safe sunshade space.